Shipping Policy

At SIA “DELAM”, we aim to provide fast, secure, and reliable delivery of physical products purchased through our website delam-building.com. This Shipping Policy outlines the terms related to the shipment of goods to our customers.

1. Delivery Area

We currently deliver physical products within Latvia and selected countries in the European Union. If your country is not listed at checkout, please contact us to inquire about shipping options.

2. Shipping Time

Orders are typically processed within 1–2 business days after payment is confirmed. Delivery times vary depending on the destination:

• Latvia: 2–4 business days
• EU countries: 5–10 business days

Delays may occur during holidays or due to factors beyond our control (weather, customs, courier issues).

3. Shipping Methods and Costs

We use reputable courier services such as Omniva, DPD, and Latvijas Pasts for deliveries. Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed at checkout before payment.

We may offer free shipping promotions from time to time — these will be clearly indicated on the website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable). You can use this to monitor the delivery status directly with the courier.

5. Delivery Issues

If your order is delayed, damaged, or lost in transit, please contact us as soon as possible at [email protected]. We will work with the courier to resolve the issue and arrange a replacement or refund where necessary.

6. In-Store Pickup (If Available)

At this time, we do not offer local pickup. All orders are shipped via courier delivery.

7. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

SIA “DELAM”
Email: [email protected]
Phone: +371 67 875 405
Address: Zolitūdes Street 38, building 3, apartment 5, Rīga, LV-1029, Latvia